Do you have concerns about food safety and hygiene? Amid a constant barrage of news on food-borne illness, Sam's Club ensures its members have access to the highest quality fresh food and pantry items.
If Mandarin isn't your first language, it might be difficult to understand what you are buying. Navigating your way through the store is a breeze with bilingual signage, and rest assured that product labels make information accessible for locals and expats alike. Determining the source and clear product information is of utmost importance when matching food to dietary requirements. Sam's Club provides information in English on origin, item contents, and has third-party certification on many items for complete peace of mind.
Those who prefer shopping at home will love that the Sam's Club App provides detailed overviews and sourcing specifications in English.
Sam's Club is committed to the highest quality standards. As a result, this easy access to reliable food enables you to maintain a healthy diet for you and your family. With the hustle of daily life, free time is hard to find, so relax and head to Sam's Club for the absolute best in quality and convenience.
Q & A
We invite you to ask us questions, recently we’ve been receiving a lot of these as we’ve opened up our two way communication with our customers both new and old. Sam’s Club has operated in China since 1996, its first location in Asia.
1. Where are you located?
This is probably the most commonly asked question we receive. The simple answer to this question is 1st Floor, Xixi Impression City, Wuchang Avenue, Yuhang District, Hangzhou/ 杭州市余杭区五常大道西溪印象城负一楼 for those that can either speak Chinese or need to show their taxi driver.
2. Do you deliver?
Yes. Do not fear if our location seems a little far, we have delivery service operating in most of Hangzhou.
3. Is your APP in English?
We know shopping in China isn’t always easy, so we have an App available with English language functionality to make your shopping experience a little less hassle.
4. Do you have imported items?
Yes. We offer a one-stop shopping experience where you can find quality products from around the world. Sam’s Club directly imports selected quality products for our members from 32 countries across the globe including countries such as United States, United Kingdom, Italy, Chile, Australia, Republic of Korea, and Japan.
5. Do you sell just food?
Our team is dedicated to finding a wide array of products to cater to all your needs as we offer food, clothing, daily household essentials, electronics and more. We are always on the lookout for more unique and quality products and reward our members with great savings.
6. How do you ensure quality?
Sam’s takes great pride in our end-to-end quality management system where product quality is controlled precisely from our suppliers to our shelves. For example, our fruits and vegetables must be inspected for pesticide residues and pass the National Administration of Entry-Exit Inspection and Quarantine (CIQ) to ensure food safety. Further inspections such as third party certifications and DNA inspections are also carried out regularly by professional institutions in compliance to the national inspection standards to guarantee the quality of each product.
7. How much does a Membership cost?
260rmb per year. Our membership is global, and can be used around the world in other countries in which we operate, including the United States of America and Mexico.
Want to ask more? If you have more questions we welcome you to contact us directly.